Complimentary return shipping is available for all products eligible under the 7-Day Return/Cashback policy. For all other returns, exchanges, or cashback requests, shipping charges must be borne by the customer.
Quality Check Required: Returned products will undergo a Quality Assurance check. Items showing signs of wear, resizing/alteration (by any jeweller other than HeeraHut), or damage cannot be accepted.
📋 Required Documents for Return
Original Product Certificate
Original/Copy of Invoice
Returns without these documents will not be eligible for cashback.
Products with any physical damage on Lab-Grown Diamonds will not qualify for returns/cashback. The final return/cashback amount will be determined after inspection by our team.
💵 Cashback Terms
- If any Coupon, Discount, or Promo Code was used during purchase, the cashback will be reduced by the equivalent discount amount
- GST at 3% will be deducted from the cashback value as applicable
- Cashback payments will be made via Account Payee Cheque/Bank Transfer in the same name as on the invoice
- Payment processed within 30 days of receiving the returned product (subject to quality approval)
- HeeraHut reserves the right to revise cashback/exchange value after inspection